Refund Policy

We want you to love your Nerilys products. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging.

To start a return, please contact us at: [Your email address here]

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 7 days of delivery with a photo of the item and we'll make it right as quickly as possible.

Non-Returnable Items

• Opened or used skincare products
• Items purchased on sale or with a discount code
• Gift cards

Exchanges

We don't offer direct exchanges at this time. If you'd like a different product, please return your item and place a new order.

Thank you for shopping with Nerilys. Your satisfaction means everything to us. 🌿